Cancelation & Refund Policy
We are so glad that you've chosen Simply Flawless for your beauty needs. We strive for quality not quantity. We want you to feel welcomed as family or friend. We love to express our talent & knowledge to make you feel your best. We can't wait to see you in our salon!
Policies as follows:
- Less than 48 hour notice of cancellation will result in a charge of 50% of the scheduled service cost. New clients will require a credit card for booking. Due to the amount of last minute cancellations & no show appointments for new clients we reserve the right to charge you.
- “NO SHOWS” will be charged 50% of the reserved service amount. After one no show, we will not reschedule any services for the future with Simply Flawless. You will be dismissed from our salon. Certain circumstances are out of our control and we will discuss anything with you privately.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance with our automated system because we know how easy it is to forget an appointment you booked months ago. Please respect your stylists time. Please update your information. If you do not receive a text message intially when booking we may not have the correct information.
THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
We do not issue refunds on Salon services or Education. However, should you have any questions or concerns about the service or training you have received in the salon, please notify the salon within two days of your service/class. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two days of the initial service.
We reserve the right to decline services to anyone if we feel we are not the correct fit or if a medical professionals signature is needed to perform a service. Please remember that our artists are trained to do a service correctly & efficiently.
Our Stylists are Independent Contractors & Commission based Stylists. They will have cancellation & refund policies within their business structure if your artist is Independent. Please check with your artists for adjustments to your service.
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what changes happen.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at SimplyFlawless2019@gmail.com or send us mail to: 20 Overbook Dr Ste E, Monroe, OH 45050.
Simply Flawless policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.